Refund and Cancellation Policy

Last updated: September 14, 2026

1. Wallet Top-ups

Funds added to the platform wallet are generally non-refundable. They can only be utilized for processing API requests through our system. In exceptional cases of incorrect transfers, reverse requests must be raised within 24 hours.

2. API Deductions

Our system operates on a zero-loss model. Wallet balances are only deducted upon successful acknowledgment from the NSDL/UTI gateway.

• If an API request fails before reaching the provider, no amount is deducted.
• If the provider rejects the request or fails mid-processing, the reserved amount is automatically credited back to your wallet.
• Once an acknowledgment number is generated successfully, no refunds will be provided for that specific transaction.

3. Account Cancellation

You may request account deletion at any time by contacting support. Any remaining wallet balance at the time of voluntary account closure is forfeited and cannot be encashed.

For refund disputes, contact support@pankart.in.